Privacy Policy

PRIVACY NOTICE FOR OUR CLIENTS (SERVICE USERS)


1. Who we are
Space to Be Wellbeing (“we”, “us”, “our”) is a community not-for-profit organisation providing inclusive and accessible wellbeing sessions in Barnstaple and surrounding areas.

2. Information we collect
We may collect personal information that you provide when you:

  • Contact us via forms, email or phone (name, email address, phone number)
  • Sign up for sessions/events (attendance, preferences, health or accessibility needs)

3. Legal basis under GDPR
We process your personal data under the following lawful bases, as defined by the UK GDPR:

  • Consent – where you have given clear permission (e.g., for newsletters or emails)
  • Contract – where processing is necessary for delivering our sessions and services
  • Legal obligation – where we must comply with the law or safeguarding requirements
  • Legitimate interests – where it helps us run and improve our services in a fair and balanced way

4. How we use your information
We use your information to:

  • Communicate with you (bookings, updates, newsletters)
  • Organise and deliver sessions/events in a safe and inclusive way
  • Meet legal, safeguarding or regulatory duties

5. Data sharing
We do not share or sell your personal information to third parties.
Your information will only be shared with authorities if required by law or safeguarding obligations.

6. Data security and retention
We take appropriate technical and organisational measures to keep your data safe.
We keep personal data only as long as needed for the purpose collected.

7. Your rights under GDPR
You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (where legally possible)
  • Restrict or object to certain types of processing
  • Withdraw consent at any time (e.g., unsubscribing from emails)
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk

8. Changes to this policy
We may update this privacy policy occasionally. Any major changes will be communicated where possible.

9. Contact us
If you have questions or wish to exercise your data rights, please contact us:
Email: info@spacetobewellbeing.org.uk
Phone: 07791 530 331

Updated: September 2025